Privacy Policy

Last updated: September 2026

Cozy Bear Retreat (“Cozy Bear,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit cozybearretreat.com or engage with our vacation rental services.

We comply with applicable Canadian privacy laws, in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address

  • Booking & Inquiry Information: Information provided through inquiry forms, bookings, or consultations

  • Payment Information: Billing details (processed securely through third-party providers)

  • Website Usage Data: IP address, browser type, pages visited, and general analytics data

We only collect personal information that is reasonably necessary to provide our services.

How We Use Your Information

We may use the information we collect to:

  • Process and respond to booking requests and inquiries

  • Communicate with you about your reservation, including confirmations and follow-ups

  • Improve our website, services, and guest experience

  • Analyze website traffic and usage patterns through analytics tools to understand how visitors use our site

  • Comply with legal obligations, including tax reporting requirements (GST, PST, MRDT)

We will not use your personal information for marketing purposes without your express consent, in accordance with Canada’s Anti-Spam Legislation (CASL).

Sharing of Personal Information

We do not sell, trade or rent your personal information.

We may share information only when necessary:

  • With trusted service providers (e.g., payment processors, software platforms, marketing tools)

  • To comply with legal or regulatory requirements

  • To protect the rights, property, or safety of Cozy Bear Retreat, our clients, or others

All third parties are required to protect your information and use it only for authorized purposes.

Cookies and Tracking Technologies

Our website may use the following cookies and tracking technologies:

  • Analytics cookies: Google Analytics sets cookies (such as _ga) to understand how visitors interact with our site. These cookies collect anonymous, aggregate data and do not contain personally identifiable information

  • Third-party embed cookies: our website embeds Google Maps for location information, and links to book directly on AirBnB. These services may set their own cookies according to their respective privacy policies

You can control cookies through your browser settings. Disabling cookies may affect some website functionality, including the accuracy of our analytics data.

Third-Party Service Providers

We share personal information only with trusted service providers who assist us in operating our business. We do not sell, trade, or rent your personal information. Our service providers include:

  • Email delivery services: used to process contact form submissions

  • Website analytics providers: used to analyze traffic and usage patterns

  • Mapping services: embedded location map for property location

Data Security

We implement reasonable security measures to protect your personal information, including SSL/TLS encryption for all data transmitted through our website, rate limiting on form submissions to prevent abuse, and honeypot-based bot detection. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Analytics data as retained according to our analytics provider’s default data retention settings.

Your Rights Under BC PIPA

Under British Columbia’s Personal Information Protection Act, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate personal information

  • Withdraw consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)

  • Request deletion of your personal information when it is no longer needed for the purpose it was collected

To make a request, please contact us using the information below.

Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

Third-Party Links

Our website may contain links to third-party websites. Cozy Bear Retreat is not responsible for the privacy practices or content of external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how we handle personal information, please contact us via our contact page..